Refund and Returns Policy

Thank you for shopping at Azmeel General Trading WLL website. We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.


You have 7 working days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with related Documents like Guarantee Card Etc.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


If you need to exchange an item for a different size, color, or a different product altogether, please contact us within 7 days of receiving your purchase. You will be responsible for any price difference between the exchanged items, if applicable.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, please contact us immediately. We will provide instructions on how to return the item, and once we receive and inspect it, we will send you a replacement or issue a refund.

Non-Returnable Items

Certain types of items cannot be returned, such as [Personal PPE].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

Contact our customer service team at or Call +973 17786845 within 7 days of receiving your order.

Provide your order number and details about the item you wish to return or exchange.

Our customer service team will guide you through the return or exchange process and provide you with shipping instructions if necessary.

Contact Us

If you have any questions about our Return & Exchange Policy, please contact us at or +973 17786845. We’re here to assist you!

Policy Updates

Azmeel General Trading W.L.L reserves the right to update or change this Return & Exchange Policy at any time. Any changes will be posted on this page.

By making a purchase from, you agree to and acknowledge the terms of this Return & Exchange Policy.

Last updated: 21 Aug, 2023